Terms & Conditions

Terms and Conditions: The Privacy Centre Training Courses

1. Introduction

These Terms and Conditions apply to all bookings for training courses delivered by The Privacy Centre Ltd, registered in England and Wales under company number 15301998, with its registered office at 31 Rooksmead, Bedford, MK41 7QX.

By booking a place on any training course, the person making the booking, the organisation making the booking, and/or the participant attending the course agree to be bound by these Terms and Conditions.

For the purposes of these Terms and Conditions:

• “The Privacy Centre”, “we”, “us” or “our” means The Privacy Centre Ltd.

• “Client” means the individual or organisation making the booking.

• “Participant” means the individual attending the training course.

• “Course” means any training course, workshop, session, webinar, programme or event delivered by The Privacy Centre Ltd.

​

2. Booking and Confirmation

Bookings for The Privacy Centre training courses may be made via our website, through an online booking process, or directly by email.

A booking will only be treated as confirmed once:

• full payment has been received; or

• where agreed for organisational bookings, a valid purchase order has been issued; or

• written confirmation has been provided by The Privacy Centre Ltd.

Places on courses are allocated on a first-come, first-served basis. We reserve the right to decline or cancel a booking where payment is not received, a purchase order is not provided where required, or where the course is fully booked.

Where an organisation makes a booking on behalf of one or more participants, the organisation is responsible for ensuring that its participants are made aware of these Terms and Conditions.

​

3. Fees and Payment

The fee for each course will be as stated on our website, booking form, proposal, invoice, or booking confirmation.

Unless otherwise agreed in writing:

• payment is required at the time of booking; or

• for organisational bookings, payment must be made in accordance with the invoice terms.

Where a purchase order is required by an organisation, it must be provided promptly and, in any event, before the course takes place.

All fees are exclusive of VAT unless expressly stated otherwise. VAT will be charged at the prevailing rate where applicable.

The Privacy Centre Ltd reserves the right to withhold access to a course, course materials, certificates, or related resources where payment has not been received or where payment arrangements have not been agreed.

​

4. Cancellation by the Client or Participant

Cancellation requests must be made in writing by email.

The date of cancellation will be the date on which The Privacy Centre Ltd receives the written cancellation request.

​

5. Cooling-off Period

Where a booking is made by an individual acting as a consumer, the individual may have a legal right to cancel the booking within 14 days of purchase.

The Privacy Centre Ltd offers a 14-day cooling-off period for eligible bookings. If you cancel within 14 days of purchase, you will receive a full refund, provided that the course has not already taken place and course materials or access have not already been provided in full.

Where a participant books a course that takes place within the 14-day cooling-off period, or requests access to training, materials, online content, or related services during that period, the participant acknowledges that their right to cancel may be reduced or lost once the service has been fully delivered.

Nothing in these Terms and Conditions affects any statutory rights that apply to consumers.

​

6. Refunds After the Cooling-off Period

If a cancellation request is made after the 14-day cooling-off period, refunds will be considered as follows:

• More than 21 days before the course date: 50% refund.

• 21 days or less before the course date: no refund will be given.

Refunds will be made using the original payment method wherever possible and will usually be processed within 14 days of the refund being approved.

The Privacy Centre Ltd reserves the right to deduct any costs already incurred in connection with the booking, where it is lawful and reasonable to do so.

​

7. Transfers, Substitutions and Non-attendance

To avoid losing a booking, a Client or Participant may request one of the following options:

7.1 Transfer to another course date

A participant may request to transfer their booking to the next available course date, subject to availability. Transfer requests must be made in writing.

Only one transfer will normally be permitted per booking unless otherwise agreed by The Privacy Centre Ltd.

7.2 Substitute participant

An organisation or participant may nominate another person to attend in their place at no additional charge, provided that The Privacy Centre Ltd is notified at least 24 hours before the course starts.

The substitute participant must meet any course eligibility or pre-course requirements, where applicable.

7.3 Non-attendance

Participants who fail to attend a course without prior written notice will not be entitled to a refund or transfer.

​

8. Special Circumstances

The Privacy Centre Ltd will consider exceptional circumstances on a case-by-case basis, including illness, bereavement, emergencies, or other serious unforeseen events.

We may request reasonable supporting information before agreeing to a refund, transfer, or other discretionary arrangement.

Any decision made under this clause is at the discretion of The Privacy Centre Ltd and does not create an automatic entitlement for future bookings.

​

9. Changes or Cancellation by The Privacy Centre Ltd

The Privacy Centre Ltd reserves the right to reschedule, amend, postpone, change the trainer, change the delivery format, or cancel a course where necessary.

This may include circumstances beyond our reasonable control, including but not limited to trainer illness, insufficient participant numbers, strikes, travel disruption, venue issues, technology failures, cyber incidents, extreme weather, public health restrictions, or other force majeure events.

Where The Privacy Centre Ltd cancels a course, participants will be offered either:

• a full refund; or

• the option to transfer to an alternative course date.

Where a course is rescheduled, The Privacy Centre Ltd will offer a reasonable alternative date. If the alternative date is not suitable, the Client or Participant may request a refund.

A change of trainer, minor change to course content, or change in delivery format will not automatically entitle the Client or Participant to a refund, provided the course remains substantially similar to the course booked.

The Privacy Centre Ltd will not be liable for any travel, accommodation, loss of earnings, or other costs incurred by the Client or Participant as a result of course cancellation, postponement, or change, except where required by law.

​

10. Course Delivery

Training may be delivered in person, online, or in a hybrid format, as specified at the time of booking.

Participants attending online or hybrid training are responsible for ensuring that they have suitable internet access, equipment, software, and a suitable environment to participate in the course.

The Privacy Centre Ltd is not responsible for a participant’s inability to access online training due to their own equipment, internet connection, firewall settings, software restrictions, or local technical issues.

Participants are expected to attend on time and participate appropriately throughout the course.

​

11. Course Materials and Intellectual Property

All course materials, slides, templates, handouts, recordings, resources, exercises, and other materials provided as part of a course remain the intellectual property of The Privacy Centre Ltd or its licensors.

Course materials are provided for the personal and internal organisational use of the participant and/or Client only.

No part of the course materials may be copied, reproduced, stored, shared, adapted, published, uploaded, distributed, sold, licensed, or otherwise made available to any third party without the prior written consent of The Privacy Centre Ltd.

Participants must not use course materials to deliver their own training, consultancy, commercial services, or competing products without prior written agreement from The Privacy Centre Ltd.

​

12. Recordings

Training sessions may be recorded where this is necessary for quality assurance, training, accessibility, participant access, or internal review purposes.

Where recording takes place, participants will be informed in advance or at the start of the session.

Participants must not record, photograph, screenshot, or otherwise capture any part of a training session without prior written permission from The Privacy Centre Ltd.

Where recordings are made available to participants, they are provided for personal or internal organisational use only and must not be copied, shared, downloaded, published, or distributed without written permission.

​

13. Participant Conduct

Participants are expected to behave professionally, respectfully, and appropriately during all training courses.

The Privacy Centre Ltd reserves the right to remove a participant from a course where their behaviour is disruptive, inappropriate, discriminatory, offensive, abusive, or otherwise unacceptable.

Where a participant is removed from a course due to misconduct, no refund will be provided.

Participants must comply with any reasonable instructions issued by the trainer, facilitator, venue, or The Privacy Centre Ltd.

​

14. Accessibility and Additional Requirements

The Privacy Centre Ltd aims to make its training as accessible and inclusive as reasonably possible.

Participants are encouraged to notify us of any accessibility requirements, reasonable adjustments, dietary requirements for in-person events, or other relevant needs at the time of booking or as soon as possible before the course.

We will make reasonable efforts to accommodate such requirements, although we cannot guarantee that all requests can be met where insufficient notice is provided or where the adjustment requested is not reasonably practicable.

​

15. Certificates and Continuing Professional Development

Participants who complete the course will receive a certificate of attendance or completion, where applicable.

Where a course may contribute towards Continuing Professional Development requirements, it is the responsibility of the participant to check whether the course is recognised or accepted by their relevant professional body, regulator, employer, or accreditation scheme.

The Privacy Centre Ltd does not guarantee that any course will be accepted for CPD purposes unless this is expressly stated in the course information.

​

16. Course Content

The Privacy Centre Ltd takes reasonable care to ensure that course content is accurate, current, relevant, and professionally delivered at the time of the course.

Training is provided for general educational and professional development purposes. It does not constitute legal advice, regulatory advice, or professional advice tailored to the specific circumstances of any individual or organisation, unless expressly agreed in writing.

Participants and Clients are responsible for applying learning appropriately within their own organisational context and, where necessary, obtaining specific professional or legal advice.

The Privacy Centre Ltd may update, amend, or vary course content from time to time to reflect changes in law, regulation, guidance, good practice, or participant needs.

​

17. Data Protection and Privacy

The Privacy Centre Ltd is committed to protecting personal information and handling it in accordance with applicable data protection legislation, including the UK GDPR, the Data Protection Act 2018, the Privacy and Electronic Communications Regulations, and any other applicable data protection or privacy laws.

Personal information provided during the booking process or course administration will be used for purposes including:

• managing bookings and attendance;

• issuing joining instructions;

• providing course materials;

• delivering the course;

• managing participant access;

• issuing certificates;

• responding to queries;

• processing payments and invoices;

• maintaining appropriate business records;

• evaluating and improving our training services; and

• sending essential communications relating to the booking or course.

Where marketing communications are sent, these will only be sent where permitted by law and in accordance with the individual’s stated preferences or consent, where required.

Participants may opt out of marketing communications at any time.

Further information about how The Privacy Centre Ltd processes personal information is set out in our Privacy Notice, which is available on our website.

​

18. Confidentiality

Participants may receive or discuss information during a course that relates to The Privacy Centre Ltd, other participants, organisations, scenarios, case studies, or professional experiences.

Participants must respect the confidentiality of any information shared during the course and must not disclose confidential, sensitive, personal, or organisation-specific information shared by other participants without permission.

Participants are responsible for ensuring that they do not disclose confidential information about their own organisation or any third party unless they are authorised to do so.

​

19. Liability

The Privacy Centre Ltd will deliver training with reasonable skill and care.

To the fullest extent permitted by law, The Privacy Centre Ltd will not be liable for any indirect, special, incidental, or consequential loss, including loss of profit, loss of business, loss of opportunity, loss of anticipated savings, loss of goodwill, or reputational damage arising from or in connection with attendance at a course.

The total liability of The Privacy Centre Ltd in connection with a course will be limited to the fees paid for that course.

Nothing in these Terms and Conditions excludes or limits liability for:

• death or personal injury caused by negligence;

• fraud or fraudulent misrepresentation;

• breach of statutory rights where liability cannot lawfully be excluded; or

• any other liability that cannot be excluded or limited by law.

Nothing in these Terms and Conditions affects a consumer’s statutory rights.

​

20. Force Majeure

The Privacy Centre Ltd will not be liable for any delay, failure, cancellation, or disruption caused by events or circumstances beyond its reasonable control.

This includes, but is not limited to, illness, strikes, industrial action, transport disruption, public health emergencies, venue closure, technical failures, cyber incidents, power failure, severe weather, fire, flood, acts of terrorism, civil unrest, government action, or other events outside our reasonable control.

Where such circumstances affect delivery of a course, The Privacy Centre Ltd will take reasonable steps to minimise disruption and, where appropriate, offer an alternative date or delivery method.

​

21. Third Party Platforms and Venues

Courses may be delivered using third party platforms, venues, systems, or services.

Participants may be required to comply with the terms, policies, access requirements, or reasonable instructions of those third party providers.

The Privacy Centre Ltd is not responsible for the performance, availability, or security of third party platforms, venues, systems, or services, except where required by law.

​

22. Amendments to These Terms and Conditions

The Privacy Centre Ltd may update these Terms and Conditions from time to time.

The Terms and Conditions that apply to a booking will be those in force at the time the booking is confirmed, unless a change is required by law or agreed in writing.

​

23. Severability

If any part of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, that part will be treated as removed or amended to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

​

24. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of England and Wales.

Any disputes arising from or in connection with these Terms and Conditions, any booking, or any course delivered by The Privacy Centre Ltd will be subject to the exclusive jurisdiction of the courts of England and Wales.

​

Version 3.0
Effective from: July 2026
The Privacy Centre Ltd, company number 15301998
Registered office: 31 Rooksmead, Bedford, MK41 7QX