Terms & Conditions

The Privacy Centre Training Courses

1. Introduction 

These Terms and Conditions (“T&Cs”) apply to all bookings for training courses delivered by The Privacy Centre Ltd, registered as company number 15301998, with the registered address at 31 Rooksmead, Bedford, MK41 7QX. By booking a place on any course, you (referred to as “the Client” or “Participant”) are agreeing to abide by these T&Cs. 

2. Booking and Confirmation 

Bookings for The Privacy Centre training courses can be made either via our website or directly through email correspondence. A booking is considered confirmed once full payment has been received, or when a purchase order has been issued for organisational bookings. Please note that places on courses are allocated on a first-come, first-served basis. 

3. Fees and Payment 

The fee for each course is as stated on our website or as detailed in your booking confirmation. Payment is required at the time of booking unless a separate agreement has been reached with the organisation. All course fees are subject to VAT at the prevailing rate, where applicable. 

4. Cooling-off Period 

You may cancel your booking within 14 days of purchase and receive a full refund, provided the course has not yet taken place. 

5. Refunds after 14 Days 

If you request a refund after the 14-day cooling-off period, you must submit your request in writing. Refunds are granted as follows: 

• If the request is made more than 21 days before the course, you will receive a 50% refund. 

• If the request is made 21 days or less before the course, no refund will be given. 

6. Alternative Options 

To avoid losing your booking, you may choose to either transfer your booking to the next available training session or nominate another person to attend in your place at no additional charge, provided that we are notified at least 24 hours before the course starts. 

7. Special Circumstances 

We will consider exceptional cases, such as those involving illness or emergencies, on an individual basis. 

8. Changes by The Privacy Centre Ltd 

The Privacy Centre Ltd reserves the right to reschedule, change the trainer, or cancel a course in the event of circumstances beyond our control, including but not limited to illness, strikes, technology failures, or other force majeure events. In the event of a course cancellation, you will be offered either a full refund or the option to attend on an alternative date. 

9. Course Delivery and Materials 

Training may be delivered in person, online, or in a hybrid format, as specified at the time of booking. All course materials provided are intended solely for personal and organisational use, and remain the intellectual property of The Privacy Centre Ltd. These materials may not be copied, shared, or distributed without prior written consent. 

10. Data Protection and Privacy 

We are committed to protecting your privacy and handle all personal information in accordance with UK data protection laws, including the UK GDPR and the Privacy and Electronic Communications Regulations (PECR). Participant details are processed in line with our Privacy Notice, which is available on our website. Information provided at the time of booking will only be used for course administration purposes, such as managing attendance and participation, issuing course materials and certificates, and sending essential communications relating to your booking. For marketing purposes—including course updates, newsletters, and information about future training opportunities—we will only contact you according to your stated preferences and explicit consent. You may opt out of marketing communications at any time. 

11. Liability 

The Privacy Centre Ltd delivers all training with reasonable skill and care. We are not responsible for any indirect, special, or consequential loss that may arise from attendance at the course. Our total liability is limited to the fees paid for the course. 

12. Certificates and Continuing Professional Development (CPD) 

Participants who complete the training will receive a certificate of attendance. Where applicable, the course may contribute towards Continuing Professional Development (CPD) requirements; however, it is the responsibility of the participant to ensure that CPD hours are recognised by their professional body. 

13. Governing Law 

These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising from these T&Cs will be subject to the exclusive jurisdiction of the courts of England and Wales.