Terms & Conditions
The Privacy Centre Training Courses
1. Introduction
These Terms and Conditions (“T&Cs”) apply to all bookings for the Senior Information Risk Owner (SIRO) training courses delivered by The Privacy Centre Ltd (Company No. 15301998, Registered Address: 31 Rooksmead, Bedford, MK41 7QX).
By booking a place on the course, you (“the Client” or “Participant”) agree to these T&Cs.
2. Booking & Confirmation
Bookings may be made online via our website or directly by email.
A booking is confirmed once payment has been received in full or a purchase order has been issued (for organisations).
Places are allocated on a first-come, first-served basis.
3. Fees & Payment
The course fee is as advertised on the website or in the booking confirmation.
Payment is due upon booking, unless otherwise agreed with the organisation.
All fees are subject to VAT at the prevailing rate, where applicable.
4. Cancellation, Refund & Substitution Policy
We aim to balance flexibility for participants with the need to keep our training courses financially sustainable.
4.1 Cooling-off period
Bookings may be cancelled within 14 days of purchase for a full refund, provided the course has not yet taken place.
4.2 Refunds after 14 days
Refund requests made after the 14-day period must be submitted in writing. Refunds will be granted as follows:
More than 21 days before the course – 50% refund
21 days or less before the course – no refund
4.3 Alternative options
To avoid losing your booking, you may:
Rebook – transfer to the next available training session, or
Substitute – nominate another person to attend in your place at no extra charge, provided we are notified at least 24 hours before the course.
4.4 Special circumstances
We will always consider exceptional cases (e.g. illness, emergencies) on a case-by-case basis.
5. Changes by The Privacy Centre Ltd
We reserve the right to reschedule, change the trainer, or cancel a course due to circumstances beyond our control (including illness, strikes, technology failures, or other force majeure events).
If a course is cancelled, a full refund or alternative date will be offered.
6. Course Delivery & Materials
Training may be delivered in-person, online, or hybrid (as specified at booking).
All course materials provided are for personal and organisational use only and remain the intellectual property of The Privacy Centre Ltd.
Materials may not be copied, shared, or distributed without prior written consent.
7. Data Protection & Privacy
We take your privacy seriously and handle all personal information in accordance with UK data protection laws, including the UK GDPR and the Privacy and Electronic Communications Regulations (PECR).
Participant details will be processed in line with our Privacy Notice, available on our website.
Information provided at the time of booking will be used solely for the administration of the course, including:
managing attendance and participation
issuing course materials and certificates
essential communications relating to your booking
For marketing purposes (e.g. course updates, newsletters, information about future training opportunities), we will only contact you in line with your preferences and explicit consent. You can opt out of marketing communications at any time.
8. Liability
The Privacy Centre Ltd delivers training with reasonable skill and care.
We are not liable for any indirect, special, or consequential loss arising from attendance at the course.
Our total liability shall not exceed the fees paid for the course.
9. Certificates & CPD
Certificates of attendance will be provided to participants who complete the training.
Where applicable, the course may contribute towards Continuing Professional Development (CPD) requirements. Recognition of CPD hours is the responsibility of the participant with their professional body.
10. Governing Law
These T&Cs are governed by the laws of England and Wales.
Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.